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In Neopets pets online game unfortunately you can not change your pets name or your own user name. I think it because it would be a mess if everybody can change their pets or user account name everytime they want. A scammer use a username in 2001 and then you register the user name in 2005 then in 2006 you get frozen, it would not be fun at all. So the neopet support team just take the easiest way that there will be no way to change your neopets pets name or user name.

Here in this page of the site you can found the way to change your email address, create your first neopets account in several easy steps, activating your neopets activation or confirmation code in your email, a simple way to logout to prevent other people take over your account, how to recover your password if you forgot your neopet password, change you password, the maximum number of neopets accounts you can have in your place playing neopets in the same ip address, auto update of age groups, changing your neopets profile info, how to resign and stop playing neopets, how to not fell to scammers trick and then loosing your account hacked by other people, and the last one is how to handle frozen account.

In the same page you can find a lot of information guides regarding to you pets such as feeding pets routine, not yet born neopets, the levels of neopets happiness, the death regarding to your neopets, are they really-really can die?, how to make / making my neopets happy, changing pets color / colour, make your neopets pets fight each other with other user or member, hot to get more than four /4 neopets pets to raise in one single neopets account, neopets marriage feature, about bloated pets, and many other useful reference info for you. Visit them and get tons of knowledges especially if you are a neopets beginner or newbie.